Our Professional Services department is also here to support you with ryze. As soon as you start working with us, you’ll have your own account manager. Think of them as someone in Formedix fighting your corner. Representing the needs of your company. It’s their job to help you achieve your goals, and solve any problems.
You can also turn to your account manager for product support. Either by phone, email or online chat – whichever works for you. Our standard support hours are Monday-Friday, 9am to 5.30pm GMT. But we offer wider support packages, for example to cover different time zones, if needed.
And remember, we’re not like a call centre where you wait in a queue for ages, or get passed around voicemails. You’ll find that we’re easy to get hold of, and very responsive to your needs.