Our professional services team are here to help if you need something doing quickly.
Our Professional Services department are specialists in the Formedix platform. Over the years they’ve become experts in the end-to-end system. And you can benefit from their expertise too. If there’s something you need doing, our team can step in and get the job done.
Perhaps you’ve got a deadline. Or there’s a labour intensive task you don’t want your team tied up with. Maybe you’re close to submission and just want everything in the right format ready to go. Whatever the reason, our Professional Services department are here to help. For example, we can help with all your submission deliverables. If you need CRF designs, SDTM annotated CRFs, SDTM conversions, define.xml, or define.pdf files for instance – just ask. Even get us to do your study data reviewers guide.
Think of us as an extension of your team. Remember, we’re on your side and it’s our job to help you succeed. So if you need us, we’re here. If you’ve got something in mind, get in touch. Once we know what you’re looking for, we can let you know the costs.
If you need something turned around pretty quick, we can usually help with that too. For example, you might be close to submitting your study, but you need your deliverables sorting. No probs. We can create your Define.xml or Define.PDF files. And we can get these done pretty fast. If you’ve got something in mind, get in touch with the details and your timescales. Then we can send you a quote for our Professional Services team to do the work.
Formedix has been a valuable resource and their services have added value to our platform and data management capabilities. ...
Our Professional Services department is also here to support you with the Formedix platform. As soon as you start working with us, you’ll have your own account manager. Think of them as someone in Formedix fighting your corner, representing the needs of your company. It’s their job to help you achieve your goals, and solve any problems.
You can also turn to your account manager for product support. Either by phone, email or online chat – whichever works for you. Our standard support hours are Monday-Friday, 9am to 5.30pm GMT. But we offer wider support packages, for example to cover different time zones, if needed. And remember, we’re not like a call centre where you get stuck in a queue for ages, or passed around voicemails. You’ll find that we’re easy to get hold of, and very responsive to your needs.
As well as Formedix product expertise, our Professional Services team know all about CDISC industry standards. We were one of the first ever CDISC members over 18 years ago. And we’re still active members of the CDISC XML team. So we have to be on top of the latest CDISDC standards, and keep our platform updated too. Our team regularly speak at industry events, and we offer training in both CDISC standards and the Formedix platform. Find out more about our training services here.
We love what we do, love our community, and seeing the difference we make for people in the industry.
We’re always adding new stuff – mostly from your feedback. And our product road map promises lots more features to come.
You need us to be honest and clear, and that’s exactly how we are. We do what we say, and if we can’t do something, we’ll tell you.
We genuinely care about you succeeding, and we’re on your side – think of us as an extension of your team.
We get on with things and get them done, no messing. And we’re fast, so you get more done, faster, and get a quick ROI.