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Our professional services team are here to help if you need something doing quickly.
Our Professional Services department are specialists in the ryze platform. Over the years they’ve become experts in the end-to-end system. And you can benefit from their expertise too. If there’s something you need doing, our team can step in and get the job done.
Perhaps you’ve got a deadline. Or there’s a labour intensive task you don’t want your team tied up with. Maybe you’re close to submission and just want everything in the right format ready to go. Whatever the reason, our Professional Services department are here to help. For example, we can help with all your submission deliverables. If you need CRF designs, annotated CRFs, SDTM conversions, define.xml, or define.pdf files for instance – just ask. Even get us to do your study data reviewers guide.
Think of us as an extension of your team. Remember, we’re on your side and it’s our job to help you succeed. So if you need us, we’re here. If you’ve got something in mind, get in touch. Once we know what you’re looking for, we can let you know the costs.
If you need something turned around pretty quick, we can usually help with that too. For example, you might be close to submitting your study, but you need your deliverables sorting. No probs. We can create your define.xml or define.pdf files. And we can get these done pretty fast. If you’ve got something in mind, get in touch with the details and your timescales. Then we can send you a quote for our Professional Services team to do the work.
We’re using the Formedix platform to design CDASH example CRFs for the CDISC CDASH-IG standards package. We can create, visualize, edit and approve eCRFs in the platform, then export them in ODM-XML to use in the CDISC Library and standards packages. Formedix is one of CDISC’s longest standing members. CDISC is keen to work with technology partners that help pharmaceutical organizations to adopt and keep pace with emerging CDISC standards.
Formedix has been a valuable resource and their services have added value to our platform and data management capabilities.
Our Professional Services department is also here to support you with the ryze platform. As soon as you start working with us, you’ll have your own account manager. Think of them as someone in Formedix fighting your corner, representing the needs of your company. It’s their job to help you achieve your goals, and solve any problems.
You can also turn to your account manager for product support. Either by phone, email or online chat – whichever works for you. Our standard support hours are Monday-Friday, 9am to 5.30pm GMT. But we offer wider support packages, for example to cover different time zones, if needed. And remember, we’re not like a call centre where you get stuck in a queue for ages, or passed around voicemails. You’ll find that we’re easy to get hold of, and very responsive to your needs.
As well as ryze product expertise, our Professional Services team know all about CDISC industry standards. We were one of the first ever CDISC members over 18 years ago. And we’re still active members of the CDISC XML team. So we have to be on top of the latest CDISDC standards, and keep ryze updated too. Our team regularly speak at industry events, and we offer training in both CDISC standards and the ryze platform. Find out more about our training services here.
For the best possible start, we recommend a structured approach to project rollout. This will put you in the strongest position for a fast and efficient implementation. Our Professional Services department has worked with many organizations, based on this proven implementation plan:
First, we analyze your existing content, processes and systems. Then we produce a detailed action plan that identifies key project requirements, and how any gaps will be addressed. Specifically, our action plan will:
Next, we execute your detailed action plan. We prepare your MDR with all the necessary content. Then configure everything for your organization. Specifically, our Professional Services department will:
All the preparation is done. Now you’re ready for implementation. Specifically, you will:
We love what we do, love our community, and seeing the difference we make for people in the industry.
We’re always adding new stuff – mostly from your feedback. And our product road map promises lots more features to come.
You need us to be honest and clear, and that’s exactly how we are. We do what we say, and if we can’t do something, we’ll tell you.
We genuinely care about you succeeding, and we’re on your side – think of us as an extension of your team.
We get on with things and get them done, no messing. And we’re fast, so you get more done, faster, and get a quick ROI.
Examples of the sorts of things we’ve helped other companies with are importing standards and studies, creating CRFs, annotations, EDC builds, mapping and converting datasets, and define.xml. Whatever you need help with, our Professional Services team are here for you. See us as an extension of your team!
Our Professional Services team know the ryze platform inside out. They are experts in our end-to-end system. So if you need help, or need to save time, our team can step in and get the job done. We also have over 19 years of experience of CDISC standards. We’re currently part of the CDISC XML technical team and have been involved with CDISC ODM and Define. So we can help with that too!
Let us know if you’ve got something in mind you want help with. Once we know what you’re looking for, we can let you know the costs.
The ryze platform is built on CDISC compliant templates. So when you design CRFs and build your study in Formedix, you’ll automatically comply with the latest CDISC and NCI standards. If you’re importing existing content into ryze, our CDISC validation tools flag up any issues and help you get them fixed!
ryze integrates with EDCs that include Medidata Rave, Oracle InForm, XClinical Marvin, OmniComm TrialMaster, OpenClinica, Parexel DataLabs and Mi-Co Mi-Forms. Your internal system will be able to communicate with ryze too. You won’t need to login to Formedix to manually upload your data. You can do this from your own system – our API automates the upload, conversion, and download of datasets.