Whether it’s CDISC training, professional services, or just a bit of support you need, we can help.
Once you start working with Formedix, there’s lots of things we can do to make your day job much easier! You’ll get a dedicated account manager – a member of our Professional Services department. Their job is to help you achieve your objectives, and make sure that everything runs swimmingly with Formedix. This is someone you can really rely on, for lots of things. This includes day-to-day support using the platform. And if you need any training or professional services, your account manager can provide this too.
Our Professional Services department is also here to support you with the Formedix platform. As soon as you start working with us, you’ll have your own account manager. Think of them as someone in Formedix fighting your corner, representing the needs of your company. It’s their job to help you achieve your goals, and solve any problems.
You can also turn to your account manager for product support. Either by phone, email or online chat – whichever works for you. Our standard support hours are Monday-Friday, 9am to 5.30pm GMT. But we offer wider support packages, for example to cover different time zones, if needed. And remember, we’re not like a call centre where you’ll be stuck in a queue for ages. You’ll find that we’re easy to get hold of, and really responsive to your needs.
As well as Formedix product expertise, our Professional Services team know all about CDISC industry standards. We were one of the first ever CDISC members over 18 years ago. And we’re still active members of the CDISC XML team. So we have to be on top of the latest CDISDC standards, and keep our platform updated too. Our team regularly speak at industry events, and we offer training in both CDISC standards and the Formedix platform. Find out more about our training services>>
Formedix has been a valuable resource and their services have added value to our platform and data management capabilities. ...