Formedix is committed to ensuring that your privacy as a visitor to our website and product site is protected. You can be assured that your personal data will only be used in accordance with this policy and applicable regulations.
We may collect information regarding how you use our website, including: your internet domain and/or IP address; information concerning your browser; and other access-related information. We also may assemble aggregate information (i.e. information obtained by compiling information from many different users) as to usage of our website. We use this information to analyze the website’s performance, and to enhance areas and functionality that appear to be of interest to users.
The personal information we collect or request from you depends on your requirements and/or interactions with us. We receive and collect personally identifiable information from you – such as name, telephone numbers, email addresses, postal addresses – in a variety of circumstances. This includes the following examples: when you submit inquiries or requests to us; when you become a registered user of our software service; when you sign up to receive our e-newsletters; when you download content from our website; and when you choose to interact with us or provide information to us for some other reason.
We also collect other information, such as the content of emails, voice messages, phone conversations and other communications that you provide to us. For example, this could include feedback on our products and services; technical questions you ask us; and information you provide for support purposes.
You can choose what data we collect. However, if you decline to provide personal data that is needed for us to provide you with a product or service, then we may not be able to provide that product or service.
We only retain your personal data for as long as is necessary to provide the relevant requested service(s) or interactions.
We collect your information and use it to improve customer service; to improve and personalize your online experience; to process transactions; to contact you by email; and to send you periodic emails about topics that we think will interest you.
We many store your information on other systems such as (but not limited to) WordPress, Hubspot and ZenDesk.
However, we reserve the right to access and disclose personal information to comply with applicable laws and lawful government requests; requests by the police investigating suspected illegal activities; to enforce our website terms and conditions; and to operate our systems properly, administer the website, or to protect ourselves or other website users.
You have the right to request a copy of the information we hold about you. If you would like a copy of this information, please email us at firstname.lastname@example.org. Or you can write to us at either our US or UK office:
3rd party servers:
In the course of providing the services available on our website, data is transferred to and from servers located in the United States. By agreeing to Formedix Terms of Service, you accept the transfer of such data as is necessary to provide such services.
From time to time, we may use the services of 3rd party companies to help facilitate our business activities. These include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of the website, bill collection services, affiliate or incentive program providers, customer service organizations, email and postal mail brokers, and marketing service providers.
Other 3rd parties:
We store uploaded files to our server temporarily for conversion purposes. When the conversion process ends, we delete those files from our servers automatically. The converted file is stored on our servers for up to 7 days so that the user can download it. Deletion of stored files within that time period is in the user’s control.
There is no back-up of stored files. Contents of the files are not being monitored in any way by Formedix or any other third party. The content of the converted file is accessible via the Downloads page for registered users.
We are committed to keeping your data safe and secure. We apply security practices in order to prevent unauthorised access or disclosure. However, there is a certain amount of risk involved in transmitting data over the Internet. Although we will do our best to protect your information, we cannot absolutely guarantee the security of your data. Any transmission is at your own risk.
From time to time we would like to send you information about our products, services, industry related topics and events that we think may be of interest to you.
You have the right to opt out of receiving marketing communications from us at any time. If you no longer wish to be contacted from marketing purposes, you can follow unsubscribe instructions at the bottom of each email. Alternatively, you can contact us via our website.
You can manage cookies in your browser. The steps for managing these vary between different browsers and devices. Information should be found in the ‘Help’ function of your browser. General information about managing cookies is available here: https://aboutcookies.org/
Read about how to delete the cookies stored in your computer here: https://aboutcookies.org/how-to-delete-cookies/
Read about how to control the cookies stored in your computer here: https://aboutcookies.org/how-to-control-cookies/
If you have any queries, please feel free to contact us as per below.
You also have the right to lodge a complaint with a supervisory authority if required.