Privacy policy

Effective as of November 18th, 2019

This privacy policy governs the manner in which Formedix collects, uses, maintains and discloses information from users of our website and product site. This privacy policy applies to both the below sites, and all products and services offered by Formedix:

  • The Formedix website –
  • The Formedix ryze product site –

Formedix is committed to ensuring that your privacy as a visitor to our website and product site is protected. You can be assured that your personal data will only be used in accordance with this policy and applicable regulations.

What information do we collect?

We may collect information regarding how you use our website, including: your internet domain and/or IP address; information concerning your browser; and other access-related information. We also may assemble aggregate information (i.e. information obtained by compiling information from many different users) as to usage of our website. We use this information to analyze the website’s performance, and to enhance areas and functionality that appear to be of interest to users.

What personal information do we collect about you?

The personal information we collect or request from you depends on your requirements and/or interactions with us. We receive and collect personally identifiable information from you – such as name, telephone numbers, email addresses, postal addresses – in a variety of circumstances. This includes the following examples: when you  submit inquiries or requests to us; when you become a registered user of our software service; when you sign up to receive our e-newsletters; when you download content from our website;  and when you choose to interact with us or provide information to us for some other reason.

We also collect other information, such as the content of emails, voice messages, phone conversations and other communications that you provide to us. For example, this could include feedback on our products and services; technical questions you ask us; and information you provide for support purposes.

You can choose what data we collect. However, if you decline to provide personal data that is needed for us to provide you with a product or service, then we may not be able to provide that product or service.

We only retain your personal data for as long as is necessary to provide the relevant requested service(s) or interactions.

How will we use information collected about you?

We collect your information and use it to improve customer service; to improve and personalize your online experience; to process transactions; to contact you by email; and to send you periodic emails about topics that we think will interest you.

We many store your information on other systems such as (but not limited to) WordPress, Hubspot and ZenDesk.

We will not share, sell, lease, disclose, transfer, transmit or rent any personal information you submit through our website, other than as set out in this privacy policy.

However, we reserve the right to access and disclose personal information to comply with applicable laws and lawful government requests; requests by the police investigating suspected illegal activities; to enforce our website terms and conditions; and to operate our systems properly, administer the website, or to protect ourselves or other website users.

How you can access your personal information?

You have the right to request a copy of the information we hold about you. If you would like a copy of this information, please email us at Or you can write to us at either our US or UK office:

  • Formedix Ltd, 1500 District Avenue, Burlington,MA, 01803, USA
  • Formedix Ltd, The Connect Building, 59 Bath Street, Glasgow, G2 2DH, UK

Disclosure to 3rd parties

3rd party servers:

In the course of providing the services available on our website, data is transferred to and from servers located in the United States. By agreeing to Formedix Terms of Service, you accept the transfer of such data as is necessary to provide such services.


From time to time, we may use the services of 3rd party companies to help facilitate our business activities. These include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of the website, bill collection services, affiliate or incentive program providers, customer service organizations, email and postal mail brokers, and marketing service providers.

Other 3rd parties:

For your convenience there may be links to websites operated by companies that are not affiliated with our website and that do not have contracts to provide content or services through our website. These links may be found in advertisements, referenced within content, or placed beside the names or logos of sponsors. We do not disclose your personal information to these websites without obtaining your consent. We do not endorse and is not responsible for the privacy practices of these sites. If you choose to link to one of these 3rd party web sites, you should review the privacy policy posted on the other web site to understand how that website collects and uses your personal information.

Business transfers:

We will likely transfer information about you if we are acquired by or merged with another company or in the case of the sale of all or substantially all of our assets. If this happens, we will put notice on our website about the change and any privacy policy that may apply.

Handling uploaded and converted files

We store uploaded files to our server temporarily for conversion purposes. When the conversion process ends, we delete those files from our servers automatically. The converted file is stored on our servers for up to 7 days so that the user can download it. Deletion of stored files within that time period is in the user’s control.

There is no back-up of stored files. Contents of the files are not being monitored in any way by Formedix or any other third party. The content of the converted file is accessible via the Downloads page for registered users.


We are committed to keeping your data safe and secure. We apply security practices in order to prevent unauthorised access or disclosure. However, there is a certain amount of risk involved in transmitting data over the Internet. Although we will do our best to protect your information, we cannot absolutely guarantee the security of your data. Any transmission is at your own risk.

Links to other websites

Our website may contain links to other related websites. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and review the privacy policy applicable to the website you are visiting.


From time to time we would like to send you information about our products, services, industry related topics and events that we think may be of interest to you.

You have the right to opt out of receiving marketing communications from us at any time. If you no longer wish to be contacted from marketing purposes, you can follow unsubscribe instructions at the bottom of each email. Alternatively, you can contact us via our website.


We may use cookies to give you with a better browsing experience on our website. Cookies are stored on your hard drive. They store records and can track information about users. You can manage your cookies in your browser.

Third parties that use cookies to enhance our website are shown below. Select the link to see their specific cookies policies.

Managing Cookies

You can manage cookies in your browser. The steps for managing these vary between different browsers and devices. Information should be found in the ‘Help’ function of your browser. General information about managing cookies is available here:

Read about how to delete the cookies stored in your computer here:

Read about how to control the cookies stored in your computer here:

If you have any queries, please feel free to contact us as per below.

Changes to our privacy policy

We regularly review our privacy policy in line with best practice. We recommend that you visit our Privacy Policy page when you visit our website. The last revision date is published at the top of our privacy policy page.

How to contact us

If you have any questions about our privacy policy, or the information we hold about you, please email or write to us at our US or UK office:

  • Formedix Ltd, 1500 District Avenue, Burlington, MA, 01803, USA
  • Formedix Ltd, The Connect Building, 59 Bath Street, Glasgow, G2 2DH, UK

You also have the right to lodge a complaint with a supervisory authority if required.