What personal information do we collect about you?

The personal information we ask for is dependent on your interaction with us. This includes submitting enquiries or requests, downloading our website content and when you sign up to our website or software.

We also collect other information such as the content of emails, voice messages, phone conversations and other communications that you provide to us. For example, this could include feedback on our products and services; technical questions you ask us; and information you provide for support purposes.

You can choose what data we collect. However, if you decline to provide personal data that is needed for us to provide you with a product or service, then we may not be able to provide that product or service.

How we will use information collected about you?

We collect your information and use it to improve customer service; to improve and personalize your online experience; to process transactions; to contact you by email; and to send you periodic emails about topics that we think will interest you.

We many store your information on other systems such as (but not limited to) WordPress, Hubspot and ZenDesk.

We will not share, sell, lease, disclose, transfer, transmit or rent any personal information you submit through our website, other than as set out in this privacy policy.

However, we reserve the right to access and disclose personal information to comply with applicable laws and lawful government requests; requests by the police investigating suspected illegal activities; to enforce our website terms and conditions; and to operate our systems properly, administer the website, or to protect ourselves or other website users.


From time to time we would like to send you information about our products, services, industry related topics and events that we think may be of interest to you.

You have the right to opt out of receiving marketing communications from us at any time. If you no longer wish to be contacted from marketing purposes, you can follow unsubscribe instructions at the bottom of each email. Alternatively, you can contact us via our website.

How you can access your personal information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information, please email us at Or you can write to us at either our US or UK office:

  • Formedix Ltd, 1500 District Avenue, Burlington,MA, 01803, USA
  • Formedix Ltd, The Connect Building, 59 Bath Street, Glasgow, G2 2DH, UK


We are committed to keeping your data safe and secure. However, there is a certain amount of risk involved in transmitting data over the Internet. Although we will do our best to protect your information, we cannot absolutely guarantee the security of your data. Any transmission is at your own risk.


We may use cookies to give you with a better browsing experience on our website. Cookies are stored on your hard drive. They store records and can track information about users. You can manage your cookies in your browser.

Third parties that use cookies to enhance our website are shown below. Select the link to see their specific cookies policies.

Links to other websites

Our website may contain links to other related websites. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and review the privacy policy applicable to the website you are visiting.

Changes to our privacy policy

We regularly review our privacy policy in line with best practice. We recommend that you visit our Privacy Policy page when you visit our website.

How to contact us

If you have any questions about our privacy policy, or the information we hold about you, please email us at or write to us at either our US or UK office:

  • Formedix Ltd, 1500 District Avenue, Burlington,MA, 01803, USA
  • Formedix Ltd, The Connect Building, 59 Bath Street, Glasgow, G2 2DH, UK